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 We have a 30 day return policy. Your satisfaction is of critical importance for us. Upon receipt of your package, please check and make sure all items are delivered as order in good condition. Besides, we encourage you to test all led lights to see if each item works perfectly. If there are damaged items, incorrect items or defective items, please don’t hesitate to contact us.

For Missing / Incorrect / Faulty Items

For missing and wrong products, we will be sure to ship out replacements as soon as possible. If you received damaged goods, please advise us within 24 hours of delivery of your order. Full proof documentations are required, like pictures, videos or invoices, for return and replacing authority by our distribution warehouse. We are responsible for shipping. For defective items that have been used for some time (usually over 30 days), they will comply with our warranty policy.

Exchanging Items

In case you ordered the wrong item or selected a wrong led color, please advise us within 24 hours of delivery. We are willing to exchange items. The exchange policy apply only if the value of the led lights you returned exactly matches the value of the items you want to exchange for. Please return the items as per our customer service’ instructions. You are responsible for both shipping (return shipping and original shipping). The original shipping means the shipping cost we sent your order. Goods can’t be exchanged for cash refund.

Cancellations

Orders once placed are NOT cancellable, unless a last resort. 
All orders are automatically processed by our warehouse distribution linked to website system. Please make sure your order is correct.

We appreciate your kind understanding. If you don’t want the order you have received, please kindly contact us at admin@rautins.com.com for approval whether they can be returned or not. Once approved, the order will be asked to be returned in original packing condition, but you have to pay for 20% re-stocking fee as well as both shipping cost (original shipment and return shipment). We don’t accept cancellation return for orders over $500 USD. So, please order a small quantity of samples for testing before you place a large quantity order.

Refund

We issue a full or partial refund as soon as the cancellation is approved. We have a 30 day refund for returned items based on agreements with customers.
Customers pay for return shipping, the original shipping we sent items and correlative charges that can't be reversed.

 

 

 

 

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